Before I had to step back from posting for a few days, the readers of this blog were engaged in a lively and worthwhile discussion about the future of community policing and what the impact of the new plan, when implemented, might be on the citizens of Allentown.
While we're on this subject, TEMPO, the television magazine show on WLVT-39, ran a segment last week that focused on community policing in Allentown and Easton. If you missed it, it's available online at WLVT's website: this link takes you directly to the video. It's interesting and informative, especially the interview with Easton Police Chief Larry Palmer by a local freelance journalist. And oh yes, Mayor Pawlowski and Allentown Chief Roger MacLean are in there, too. If you've never heard their pitch, you might want to spend 10 minutes tuning in.
One of the stories that surfaced during the previous posting thread was about someone in the west end of Allentown who had a theft at their house. The recounting of how little time or interest was shown by the APD when taking the report of the theft over the phone, was discouraging to hear, but it pales in comparison to what happened when this citizen needed a copy of that report for his insurance company. Here it is, in his own words, which I've edited slightly for length.... I show up at the police desk after work at about 5:30. I was the third person in line, and had to wait about twenty minutes while the people in front of me were taken care of. The wait was no big deal, even though there were four other officers behind the desk, who saw me waiting and were not busy, as they were joking around with one another.
The two people in front of me in line were cited for various offenses and were trying to negotiate with the officer behind the desk.
When my turn came, I asked the officer if he could get me a copy of a report. He very professionally told me to come back between the hours of 8 and 4 as they don’t give reports out at the desk. I told him I was a crime victim, and I work during the day, I asked if they could fax a report to me during the day. He told me they don’t fax reports. I asked if perhaps a report can be printed out, put in an envelope and I could swing by after work the next day to pick it up. They told me they don’t do that either.
Flabbergasted, I told the officer he just spent 20 minutes dealing with people who were cited for various offenses, and he won’t spend two minutes to go print out a report for a crime victim. I honestly thought I was on Candid Camera.
So this morning I called the station, and a very polite clerk told me to get a copy of a report would cost me $15, and I would have to come down between 8 and 4 and show ID. I told her I work during the day and will just have the insurance company deal with getting the report.
So I call the insurance company to put the claim in and was told my homeowners rates would probably go up about 5% if I put the claim in, on top of my deductible.
Having read your blogs on the ‘new community policing model’, I have serious doubts if an officer would even come if I caught a thief in the act of stealing something from my property and called 911.
Thankfully, I have seldom had to interact with the APD from the perspective of a crime victim; the last time was years ago. On those rare occasions, I've found the officers and detectives involved to be polite, concerned, and professional. But it sounds like the attitude and the level of customer service has changed. No doubt the reduction in manpower and increase of violent crime has a lot to do with that...schmoozing takes a backseat to safety. But if this new community policing model is going to work, it has to be embraced and accepted by the people it is meant to protect and serve. That simply won't happen if stories like the one told here are the way people are going to be treated by their own police department.
Let's hope this was an anomaly and not the new order of the day.